The copyright/ trademark of individual third party services mentioned above are owned by their respective companies.
If you are a software vendor and would like to integrate your service with Samrtloop bot, then please send us an email at email@example.com
Third Party Integrations
Integrate Smarloop with various services to unlock the full potential of your Conversation AI bot.
Dashbot provides comprehensive, conversational analytics to understand your subscribers and pin-point pitfalls.
Below are the steps to configure and integrate Dashbot with Smartloop:
First, go to https://reports.dashbot.io/ and sign up with your credentials.
Follow the instructions to register your bot:
Copy the API Key from Step 2 and store it in a safe place to use in the next step.
Go to Configure-> Integrations Click on the "Dashbot" link:
This will bring up the configure modal, paste the API key you have copied eariler into the input box:
Click Connect and you are all set!
BotAnalytics is a conversational analytics tool for voice and text based interfaces. It helps you identify bottlenecks, understand intents and segment conversations with AI & ML technologies.
Follow these steps to integrate BotAnalytics with your Smartloop chatbot:
- Go to https://botanalytics.co/ and sign up with your credentials.
- Add your new bot to BotAnalytics:(If you already have the bot created in BotAnalytics, go to Settings → Bot and expand your bot. You will find the API key there.)
- We’ll suggest to use the same bot name as the one in Smartloop
- Make sure to select the same target platform (i.e. Viber of Facebook Messenger)
- Fill out the category and other fields. After you save your settings, you'll see your bot token:
- Copy the bot token.
- Go to https://dashboard.smartloop.ai and log in.
- Select your bot
- Go to Configure and locate the Integration section.
- Select BotAnalytics.
- Paste the API key (i.e. the token) in the field.
- Click the +Connect button and you are set!
Freshdesk requires a paid account for the integration to work.
Smartloop provides a comprehensive integration with Freshdesk. Using the bot, you can:
- Raise a new ticket in Freshdesk
- Attach appropriate files in support of the ticket
- View the ticket:
- All tickets raised by you
- Details of a specific ticket
- Push notification when ticket status or new comment is posted.
- Post comment to the ticket
Freshchat requires "Estate" plan or higher for the integration to work.
Smartloop allows Freshchat to be used as a live chat agent from the bot itself. Using the bot, you can:
- Initiate a chat with a live agent (person)
- Bi-directional communication with live agent on Freshchat
- Terminate chat wth live agent and return to bot