User Variables

Use variables to store conversation state and identify a user. You can access a variable using the double braces syntax in the following way:

Here is a list of default variable names accessible from within the conversation scope by channel:

Platform Variable name comments
Facebook first_name, last_name, profile_pic, gender, locale, timezone --
Viber first_name, last_name, language, country --
Telegram first_name, last_name --
Website first_name, last_name, email, phone These are a placeholder for website bot and updated automatically when a value is set or updated using website.setUser

How to identify a user?

Use user_id to identify a user for a channel. It can be accessed within a block, either using a double braces syntax or from within the script via

It is also possible to define your own custom variables using User Variable plugin.

Use variables to trigger a conditional flow as shown below:

Or as a filter criteria to send a broadcast (a.k.a. push notifications) to a specific group of subscribers:

Last Updated: 2/24/2019, 3:55:28 AM