Use variables to store conversation state and identify a user. You can access a variable using the double braces syntax in the following way:
Here is a list of default variable names accessible from within the conversation scope by channel:
|first_name, last_name, profile_pic, gender, locale, timezone||--|
|Viber||first_name, last_name, language, country||--|
|Website||first_name, last_name, email, phone||These are a placeholder for website bot and updated automatically when a value is set or updated using |
How to identify a user?
user_id to identify a user for a channel. It can be accessed within a block, either using a double braces syntax or from within the script via
It is also possible to define your own custom variables using
User Variable plugin.
Use variables to trigger a conditional flow as shown below:
Or as a filter criteria to send a broadcast (a.k.a. push notifications) to a specific group of subscribers: