# Introduction
Smartloop is an AI-powered user engagement platform to automate tier 1 support, gather valuable insights and re-engage with customers easily with an intuitive point and click based interface.
Supported channels and capabilities:
Channel | Supported | Broadcast | Sequence |
---|---|---|---|
Facebook Messenger | Y | Y | Y |
Viber | Y | Y | Y |
Web | Y | N | N |
Telegram | Y | Y | Y |
The platform offers you full advantage of the range of structured and rich message types these channels have to offer, all via one easy-to-use and consistent interface.
If you have any questions, don't hesitate to reach out to us at hello@smartloop.ai